Privacy Policy

Introduction AIHello (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI Receptionist and Chatbot platform (the “Service”). By using AIHello, you agree to the practices described here. Information We Collect Personal Information When you sign up for AIHello, we may collect: Your name Email address Phone number Company name Billing or payment information Business Information We collect business-related data necessary to deliver our services, including: Call and chat interaction details Appointment and scheduling information Customer messages, transcriptions, and AI training data Account setup preferences and configuration details Cookies and Tracking Technologies We use cookies and similar tools to improve performance, remember preferences, and understand how users interact with our platform. You can control or disable cookies through your browser settings. How We Use Your Information We use collected information to: Provide, operate, and improve the Service Manage user accounts and billing Process and store calls, chats, and messages securely Generate conversation summaries and reports Train AI models to improve accuracy and performance Communicate updates, feature releases, or support notices Detect and prevent fraud or unauthorized access Comply with applicable laws and regulations Sharing Your Information AIHello does not sell your personal or business information. We may share data only in the following cases: Service Providers We work with third-party providers for: Cloud hosting and data storage Payment processing Customer support tools These partners are contractually bound to protect your data and use it only for agreed-upon purposes. Legal Compliance We may disclose information if required by law or to comply with legal obligations, court orders, or government investigations. Business Transfers If AIHello undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction. You will be notified before any change of ownership occurs. Data Security We implement industry-standard measures to safeguard your data from unauthorized access or disclosure, including: SSL/TLS encryption Secure servers Regular security audits While we strive to protect your data, no online system is 100% secure, and you use our platform at your own risk. Your Data Rights You have the right to: Access & Update: View and correct your personal information anytime. Data Portability: Request a copy of your data in a machine-readable format. Erasure: Request deletion of your data (subject to retention requirements). Opt-Out: Unsubscribe from marketing emails anytime. To exercise any of these rights, contact us at privacy@aihello.io . Data Retention We retain your data as long as needed to provide our services and comply with legal obligations. After that period, information is securely deleted or anonymized. Children’s Privacy AIHello is intended for users aged 18 and older. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such information, we will delete it promptly. International Data Transfers If you use our Service from outside Canada or the United States, your information may be transferred to and processed in countries where data protection laws differ. By using AIHello, you consent to such transfers. Changes to This Policy We may update this Privacy Policy from time to time. Revisions will be posted on this page with an updated effective date. Your continued use of the Service signifies acceptance of the changes.